IMPORTANT INFORMATION ABOUT MISHANDLED BAGGAGE REPORTS

  • OUR PHONE NUMBER (888-BAGGAGE) IS ONLY FOR THE PURPOSE OF RECEIVING NEW MISHANDLED BAGGAGE REPORTS. THIS PHONE NUMBER WILL NOT HAVE ANY INFORMATION REGARDING EXISTING MISHANDLED BAGGAGE REPORTS. ANY QUESTIONS OR COMMENTS OR SUBMISSIONS OF INFORMATION, CONCERNING EXISTING MISHANDLED BAGGAGE REPORTS, WHETHER NEW, OPEN, MISINFORMATION, OR CLOSED, FOR ANY REASON, SHOULD BE SENT, BY EMAIL, TO MBR@BLUERIBBONBAGS.COM, AND PLACE YOUR SERVICE AGREEMENT NUMBER IN THE SUBJECT LINE
  • Before reporting mishandled baggage to Blue Ribbon Bags, the passenger must file a lost baggage claim with their airline (as required by the rules of that airline).
  • UNDELIVERED BAGS, INCLUDING A VALID FILE REFERENCE NUMBER FROM THE AIRLINE, MUST BE REPORTED TO BLUE RIBBON BAGS WITHIN 24 HOURS OF FLIGHT ARRIVAL. BLUE RIBBON BAGS SERVICE WILL NOT BE HONORED FOR BAGS REPORTED AFTER THE 24 HOUR DEADLINE. IF THE AIRLINE HAS NOT PROVIDED YOU WITH A VALID FILE REFERENCE NUMBER, YOU WILL NEED TO CONTACT THE AIRLINE AND COLLECT IT FROM THEM BEFORE FILING YOUR REPORT WITH US. BLUE RIBBON BAGS WILL NOT RETRIEVE FILE REFERENCE NUMBERS FROM THE AIRLINE. IT IS THE PASSENGER’S RESPONSIBILITY TO COLLECT THIS INFORMATION FROM THE AIRLINE BEFORE FILING THEIR MISHANDLED BAGGAGE REPORT WITH US.
  • For ALL Flights which have arrived outside of the United States: As part of the Mishandled Baggage Report filing process you are required to submit a copy of the report the airline provided you with, when you filed your lost luggage claim, to Blue Ribbon Bags within 24 hours of your flight landing. If you do not submit a copy of this report, as provided to you by the airline when filing your lost luggage claim, within 24 hours of your flight landing, your Mishandled Baggage Report with Blue Ribbon Bags will be denied immediately upon expiration of the 24 hour deadline, and you will not qualify for baggage retrieval services or our Satisfaction Guaranteed Payment. Please send a copy of your report to mbr@blueribbonbags.com and put your Service Agreement number in the subject line. Airline Reports which are submitted in any other manner then as instructed above will not be considered a valid submission. Any bag within this category will be considered "returned" per the terms and conditions of the Blue Ribbon Bags Service Agreement, once the bag arrives at the airport on record in your lost baggage claim with the airline.
    For Flights which have arrived within the United States: If your bag was mishandled by an airline that provided you with a Property irregularity Report (PIR), (this is the title of the report the airline gave you when you filed your lost luggage claim that has your file reference number on it, by the airline or through the airport) or a baggage irregularity report (BIR) via the airline, (BIRs generally do not provide a ten digit file reference number), you are required to submit a copy of your Property Irregularity Report, or Baggage Irregularity Report to Blue Ribbon Bags within 24 hours of your flight landing in order to complete the Mishandled Baggage Report filing process. If you do not submit a copy of this report, as provided to you by the airline, within 24 hours of your flight landing, your Mishandled Baggage Report with Blue Ribbon Bags will be denied immediately upon expiration of the 24 hour deadline, and you will not qualify for baggage retrieval services or our Satisfaction Guaranteed Payment. Please submit a copy of this report to mbr@blueribbonbags.com and put your Service Agreement number in the subject line. Airline Reports which are submitted in any other manner then as instructed above will not be considered a valid submission. Any bag within this category will be considered "returned" per the terms and conditions of the Blue Ribbon Bags Service Agreement, once the bag arrives at the airport on record in your lost baggage claim with the airline.
  • In the event that a delivered bag is discovered to not be the proper bag of the passenger, the passenger has 12 hours from being notified that their file with Blue Ribbon Bags is closed and a bag has been returned, to inform Blue Ribbon Bags of the error by emailing us at mbr@blueribbonbags.com and putting "Not my bag" and your MBR number in the subject line. Blue Ribbon Bags will have 72 hours (3 days) from the expiration of the original 96 hours from when the passenger’s original flight landed, to locate the misdirected bag. Any bag that falls into this category will be considered 'returned' per our terms and conditions once that bag reaches the airport on record with the airline lost luggage claim. If the wrong bag has already been delivered, passenger will need to provide email proof of a delivery receipt from the delivery company that delivered the wrong bag, as well as documentation from the airline clearly stating that the referenced bag which was returned to the passenger was not theirs. Both of these pieces of documentation will be required to collect the Blue Ribbon Bags satisfaction guaranteed payment.
  • MISINFORMATION OR INFORMATION REQUESTS: If the wrong information is provided when filing a mishandled baggage report, you may receive an email asking for that information to be corrected. In the event that a passenger receives an email of this nature, or any other requests for information regarding the passenger's case, the passenger will have 12 hours from the time of that email being sent to reply. If the passenger does not reply in that time period with the corrected or requested information, and any supporting documentation requested, the passenger's Mishandled Baggage Report will be denied, and the passenger will no longer qualify for baggage retrieval services or our satisfaction guaranteed payment.
  • If a delivery address was NOT provided to the airline when filing an airline lost baggage claim, BRB will close your case once the bag arrives at the designated airport on record with the airline, and your bags will be considered returned per the Blue Ribbon Bags Service Agreement.
  • AIR CANADA AND WESTJET PASSENGERS: Blue Ribbon Bags will not handle delivery of lost luggage to the passenger for Mishandled Baggage Reports associated with claims from either of these two airlines. Any mishandled bags associated with an Air Canada or WestJet airlines lost luggage claim will be considered “returned” per the terms and conditions of the Blue Ribbon Bags Service Agreement once the bag arrives at the airport on record with the Air Canada or WestJet lost luggage claim. Once bags are confirmed arrived at the airport on record with the Air Canada or WestJet lost luggage claim within the service period, passenger will no longer qualify for baggage retrieval services or the Blue Ribbon Bags Satisfaction guaranteed payment.
  • ERRORS: In the event that an error is discovered by the passenger when Blue Ribbon Bags has denied your Mishandled Baggage Report or Closed your Mishandled Baggage Report, the passenger has 12 hours from receipt of the email informing them of either of these circumstances, to report the error to Blue Ribbon Bags. Please inform us of the error by emailing us at mbr@BlueRibbonBags.com, and putting your MBR number in the subject line. The passenger must explain within the email exactly what the error was in as much detail as possible, and provide any supporting documentation. In the event that Blue Ribbon Bags discovers the error to be valid, Blue Ribbon Bags will have 72 hours from the time their passenger’s file is reopened, to locate the passenger’s luggage. If the 96 hour time frame from when the passenger’s original flight landed expires after the 72 hour window from when the file is reopened, Blue Ribbon Bags will have until the original 96 hours has expired to locate the passenger’s luggage. In either case, once the passenger’s baggage is received at the airport on file with the airline lost luggage claim, the baggage will be considered returned, per the Blue Ribbon Bags terms and conditions, and the passenger’s file will be closed. All submissions received after the 12 hour time period will not be accepted, and the passenger will not qualify for baggage retrieval services or our satisfaction guaranteed payment, regardless of any documentation submitted.
  • THEFT, MISSING CONTENTS, OR DAMAGED BAGGAGE ARE NOT INCLUDED IN THIS SERVICE. COVERAGE APPLIES TO BAGGAGE MISHANDLED BY THE AIRLINE, ONLY.
  • Mishandled baggage reports may be filed 24 hours a day, 7 days a week, by clicking here or calling 888-BAGGAGE.
  • If the passenger indicates to the airline with which they have a claim, or to Blue Ribbon Bags, at any point, that their bag will be picked up as opposed to delivered, the baggage report status will be set to closed, and all bags will be considered returned, as soon as the bag arrives at the airport.
  • Once the bag arrives at the destination indicated to the airline when filing the claim the mishandled baggage report status will be set to closed.
  • Automatic email notifications will be sent to the passenger every time there is a change to the status of their bags. Passengers do not need to contact the airline to know the status of their luggage.

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