Mishandled Baggage

Before reporting mishandled baggage to Blue Ribbon Bags, you must first have notified the airline that the baggage did not arrive at the end-point of your flight. The airline will have provided you with the tracking information that you will need to file the mishandled baggage report below.


UNDELIVERED BAGS, INCLUDING A VALID FILE REFERENCE NUMBER FROM THE AIRLINE, MUST BE REPORTED TO BLUE RIBBON BAGS WITHIN 24 HOURS OF FLIGHT ARRIVAL. BLUE RIBBON BAGS SERVICE WILL NOT BE HONORED FOR BAGS REPORTED AFTER THE 24 HOUR DEADLINE. IF THE AIRLINE HAS NOT PROVIDED YOU WITH A VALID FILE REFERENCE NUMBER, YOU WILL NEED TO CONTACT THE AIRLINE AND COLLECT IT FROM THEM BEFORE FILING YOUR REPORT WITH US. BLUE RIBBON BAGS WILL NOT RETRIEVE FILE REFERENCE NUMBERS FROM THE AIRLINE. IT IS THE PASSENGER’S RESPONSIBILITY TO COLLECT THIS INFORMATION FROM THE AIRLINE BEFORE FILING THEIR MISHANDLED BAGGAGE REPORT WITH US.


Step 1: Flight Arrival Information

Please complete the fields exactly as they appear on your claim with the airline.

Enter the following information from your airline baggage claim:

Step 2: Mishandled Baggage Information

When you filed a lost baggage claim with the airline you received a file reference number and baggage tag number, please enter them here:

Step 3: Service Agreement Number

Please enter your Blue Ribbon Bags Service Agreement Number:

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Step 4: Additional Baggage Information

Step 5: Payment Information

Please enter Payment information. This is the address that you would like your payment sent in the event of your bag being delayed for more than 96 hours.

Note: Payment details can be changed after initial reporting. This may lead to a slight delay in payment processing.

 

Step 6: Additional Contact Information .

Please add any additional persons you wish to have updated regarding the status of your baggage

Step 7: Confirm


You must send a copy of your PIR to mbr@blueribbonbags.com with the brb service number in the subject

For ALL Flights which have arrived outside of the United States:
As part of the Mishandled Baggage Report filing process you are required to submit a copy of the report the airline provided you with, when you filed your lost luggage claim, to Blue Ribbon Bags within 24 hours of your flight landing. If you do not submit a copy of this report, as provided to you by the airline when filing your lost luggage claim, within 24 hours of your flight landing, your Mishandled Baggage Report with Blue Ribbon Bags will be denied immediately upon expiration of the 24 hour deadline, and you will not qualify for baggage retrieval services or our Satisfaction Guaranteed Payment. Please send a copy of your report to mbr@blueribbonbags.com and put your Service Agreement number in the subject line. Airline Reports which are submitted in any other manner then as instructed above will not be considered a valid submission. Any bag within this category will be considered "returned" per the terms and conditions of the Blue Ribbon Bags Service Agreement, once the bag arrives at the airport on record in your lost baggage claim with the airline.

For Flights which have arrived within the United States:
If your bag was mishandled by an airline that provided you with a Property irregularity Report (PIR), (this is the title of the report the airline gave you when you filed your lost luggage claim that has your file reference number on it, by the airline or through the airport) or a baggage irregularity report (BIR) via the airline, (BIRs generally do not provide a ten digit file reference number), you are required to submit a copy of your Property Irregularity Report, or Baggage Irregularity Report to Blue Ribbon Bags within 24 hours of your flight landing in order to complete the Mishandled Baggage Report filing process. If you do not submit a copy of this report, as provided to you by the airline, within 24 hours of your flight landing, your Mishandled Baggage Report with Blue Ribbon Bags will be denied immediately upon expiration of the 24 hour deadline, and you will not qualify for baggage retrieval services or our Satisfaction Guaranteed Payment. Please submit a copy of this report to mbr@blueribbonbags.com and put your Service Agreement number in the subject line. Airline Reports which are submitted in any other manner then as instructed above will not be considered a valid submission. Any bag within this category will be considered "returned" per the terms and conditions of the Blue Ribbon Bags Service Agreement, once the bag arrives at the airport on record in your lost baggage claim with the airline.

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